// Fortiffy IT Solutions / Help Centre
FAQ’s
01
Where are you based and who do you serve?
- We are proudly based in Nottingham.
- We provide fast, on-site and remote IT support to businesses across Nottinghamshire, Derbyshire, and the East Midlands.
02
What makes your IT support different from other providers?
- You get enterprise-grade security expertise from a lead engineer holding an MSc in Cybersecurity.
- Our background includes 5 years of managing critical infrastructure in high-pressure, fast-paced environments.
- We don’t just fix IT problems; we proactively bulletproof your systems against modern cyber threats.
03
How does your cybersecurity expertise benefit my business?
- Every IT solution we deploy is built with a “security-first” mindset.
- We protect your business from ransomware, phishing, and costly data breaches.
- We assist local businesses in achieving Cyber Essentials compliance to secure supply-chain contracts.
04
Can you secure our remote or hybrid workforce?
- Yes, we specialise in deploying secure Virtual Private Networks (VPNs).
- We implement robust Multi-Factor Authentication (MFA).
- We set up secure cloud access so your team can work safely from anywhere.
05
How fast can you respond to an IT emergency?
- We thrive in fast-paced environments where downtime costs money.
- Critical network or security emergencies receive immediate triage.
- Remote support starts instantly, and on-site emergency dispatch across Nottingham is rapid.
06
Do you support both cloud and physical hardware?
- Yes, we offer comprehensive management for both setups.
- This includes physical servers, workstations, and printers.
- We also manage cloud ecosystems like Microsoft 365 and Google Workspace.
07
What are your support hours?
- Our standard business support runs Monday to Friday, 8:00 AM to 6:00 PM.
- Extended or 24/7 critical monitoring options are available for fast-paced businesses requiring round-the-clock uptime.
